Direct Bill Web Request Terms

MEI's Policy for Direct Bill/ New clients requires upfront payment. Below are the terms you would agree to by paying for an invoice prior to our services.

By paying this invoice, the customer is accepting the following service terms:

 

  1. In order for MEI to schedule a service appointment, this invoice must be paid in full.

  2. It is the responsibility of the customer to ensure correct, complete, and functional equipment is provided to our technician.

  3. All sales are final unless MEI is notified in writing of changes or cancellations 3 business days prior to the scheduled appointment. Additionally, there are no partial refunds for a decrease in the scope of work unless MEI is notified in writing of changes or cancellations 3 business days prior to the scheduled appointment.

  4. If the customer requires more work and MEI is notified with less than 3 business days notice before the appointment, MEI cannot guarantee its completion on the appointment date. Additionally, we will require the difference to be paid in full prior to that work being performed.

 

Warranty

MEI warrants all workmanship for a term of 6 months. This warranty is non-transferable. For claims call 1-855-889-4682 Ext 115. We require when reasonable, access to inspect/remedy the issue. Upon inspection, non-warranty issues will be charged a fee. MEI requires notice of any workmanship issues prior to repair to consider them for reimbursement. For reimbursement, MEI requires (i) A signed report with photos detailing the cause of the issue and repairs made. (ii) A copy of invoice/receipt with parts/labor itemized. In the case that work is done by an alternate vendor without written approval from MEI, the warranty will be null and void. Any warranty for equipment provided by the customer is subject to manufacturer warranty terms and not covered by MEI.